Privacy Policy – iservport

Privacy Policy – iservport

Last updated: 2026-01-05

1. Scope and Applicability

This Privacy Policy applies to the iservport platform, including:

  • the iservport web application;
  • the iservport Android mobile application (distributed via Google Play Store);
  • the iservport iOS mobile application (distributed via Apple App Store); and
  • any related services, features, and communications.

By using iservport, you acknowledge and agree to the practices described in this policy.

2. Data We Collect

Depending on how you use iservport, we may collect the following categories of data:

  • Account and identification data (e.g., name, email address, company/organization, user identifiers).
  • Credentials (stored in encrypted/hashed form; we do not store plaintext passwords).
  • Usage and technical data (e.g., IP address, device/browser information, operating system, logs, diagnostics).
  • User content and operational data (e.g., documents, records, files, and metadata you upload or create in the platform).
  • Cookies and similar technologies (web) for session, authentication, and preferences.
Note: iservport is a business platform. We do not intend to collect sensitive personal data unless it is necessary for the service and provided by users under appropriate safeguards.

3. How We Use Data

We process personal data for the following purposes:

  • to provide access to the platform and its features;
  • to authenticate users and manage accounts;
  • to operate, maintain, and improve service performance and reliability;
  • to protect security, prevent fraud and abuse, and enforce policies;
  • to comply with legal and regulatory obligations; and
  • to send service-related communications (e.g., important notices).

We do not sell personal data.

4. Legal Basis for Processing (LGPD & GDPR)

Under the Brazilian LGPD and the EU/EEA GDPR, we process personal data based on one or more legal bases:

  • Contract performance (to deliver the service you requested);
  • Legitimate interests (e.g., platform security, service improvement), where applicable and balanced with your rights;
  • Legal obligation (when we must comply with laws/regulations); and
  • Consent (only when required and with the ability to withdraw).

5. Data Sharing

We may share personal data only when necessary, such as with:

  • cloud hosting and infrastructure providers;
  • security, backup, and monitoring service providers;
  • payment processors (if applicable); and
  • government, courts, or regulators when required by law.

We require service providers to protect personal data and process it only under our instructions and applicable law.

6. Data Retention

We retain personal data only for as long as needed to:

  • provide the services and fulfill the purposes described in this policy;
  • comply with legal, accounting, or regulatory requirements; and
  • resolve disputes and enforce agreements.

You may request deletion of your data, subject to legal obligations and legitimate operational needs.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

  • encrypted communications (HTTPS/TLS);
  • access controls and authentication mechanisms;
  • restricted internal access on a need-to-know basis; and
  • secure storage and backups.

No system is completely secure, but we continuously improve our safeguards.

8. Your Rights (LGPD & GDPR)

Where applicable under LGPD/GDPR, you may request:

  • confirmation of processing and access to your data;
  • correction of inaccurate or outdated data;
  • deletion or anonymization (when legally permitted);
  • data portability (where applicable);
  • information about sharing and processing; and
  • withdrawal of consent (when processing is based on consent).

To exercise these rights, contact us using the details in Section 13.

9. International Data Transfers

Your data may be processed or stored in infrastructure located outside your country. When this occurs, we apply appropriate safeguards consistent with applicable laws.

10. Children’s Data

iservport is not intended for children under 13 years of age, and we do not knowingly collect personal data from children.

11. Tracking Statement (Apple Requirement)

iservport does not track users across apps or websites owned by other companies and does not use personal data for cross-app advertising or profiling.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

13. Contact Information

For privacy or data protection inquiries, contact: